Service Delivery Partner 

Location: Hybrid 

Salary: Up to £65,000 (depending on experience) 
 

Are you an experienced digital agency professional who knows how to navigate public sector contracts and build rock-solid client relationships? 

We are Olive Jar Digital, a fast-growing digital agency based right in the vibrant heart of London’s Soho. We design and deliver innovative digital services that solve complex problems and genuinely improve outcomes for users. We partner with public sector organisations to deliver meaningful digital transformation, and we need someone to take the reins on our strategic client relationships. 

This isn't your standard account management gig. We need someone who truly understands the realities of delivering consultancy services into government departments. You’ve been agency-side, you know the digital landscape, and you can confidently balance commercial, contractual, and operational relationships while driving business growth. 

The Role 

As our Service Delivery Partner, you will be the senior relationship owner for a portfolio of key public sector clients. Your mission is to ensure we deliver on our promises, maximise commercial opportunities, and keep our client partnerships strong and growing. 

Working closely with our delivery teams, practice leads, and senior stakeholders, you will ensure our services hit the mark, risks are managed before they become problems, and Olive Jar Digital remains the trusted partner our clients rely on. 

What you'll be doing: 

• Owning the Relationship: Acting as the primary commercial and contractual lead across your public sector portfolio, building trust with senior stakeholders and procurement teams. 

• Commercial Leadership: Leading contract governance, renewals, extensions, and commercial negotiations, while proactively identifying opportunities for account growth and new service offerings. 

• Service Oversight: Collaborating with delivery and leadership teams to ensure we meet KPIs, SLAs, and contractual commitments. You'll facilitate service reviews and manage escalations smoothly. 

• Strategic Guidance: Driving long-term account planning, providing insight into client priorities and market trends, and championing continuous improvement in how we serve our clients. 

What We’re Looking For 

You are a seasoned professional with a background in a digital consultancy, professional services, or agency environment. You know how to manage public sector accounts and have a strong grasp of procurement frameworks and contract management. 

Essential Experience: 

• Significant experience managing public sector clients (central government, arms-length bodies, or local government) within an agency or consultancy setting. 

• A proven ability to navigate complex stakeholder relationships at a senior level. 

• Strong commercial awareness, contract negotiation skills, and a track record of overseeing service delivery against strict KPIs. 

• Excellent communication, relationship-building, and influencing abilities. 

Bonus points if you have: 

• Experience working within Government Digital Service (GDS) environments. 

• Knowledge of agile delivery methodologies and experience managing multidisciplinary digital teams. 

• Familiarity with frameworks like Digital Outcomes and Specialists (DOS) or G-Cloud. 

The Package 

We believe in transparency, so here is what you can expect: 

• Salary: Up to £65,000, depending on your experience. 

• Working Pattern: Hybrid – 3 days a week soaking up the creative energy in our Soho office, and 2 days working remotely. 

• Pension 

• Health Care Scheme 

• Electric Car Scheme 

• Gym Membership 

Why Olive Jar Digital? 

We pride ourselves on building a culture where talented people can do their best work without unnecessary red tape. We collaborate openly, value fresh ideas, and empower our teams to make a genuine impact. You’ll be joining a growing agency full of passionate digital specialists who care about creating services that actually matter. 

If you're ready to take ownership of impactful public sector projects and help drive our commercial success, we’d love to hear from you.