Senior Service Designer

About Olive Jar Digital
As we grow, we empower our teams to develop their roles and functions and offer support to get you from where you are now, to where you want to be. Moving towards our 10th year, we are now an established brand, building digital products and services and championing the provision of expert talent to enhance customer and in-house teams, satisfying all user needs.

We are a professional, fun, fully Inclusive and diverse digital consultancy, valuing everyone’s opinion. With a huge growth plan over the next two years, we are looking to expand our client facing delivery team with designers, developers, and testers as we continue to expand our project portfolio.

Responsibilities

• Design and define a future service model that balances user needs with organisational objectives.
• Map both current and future service journeys, clearly showing how problems are resolved and experiences improved.
• Run interviews and workshops with stakeholders to gather insights, test ideas, and build shared understanding.
• Collaborate with user researchers to analyse findings, develop problem statements, and identify gaps or opportunities.
• Lead co-design activities, turning ideas into concepts for new service journeys and entry points.
• Create and iterate prototypes of service models, incorporating feedback from users and colleagues.
• Develop and test a proof of concept for entry points, helping users navigate seamlessly to the right service.
• Produce a transition roadmap, setting out how current services will evolve into the future model in manageable phases.
• Work in partnership with related teams to ensure the service design aligns with wider business and technical direction.

• Strong track record as a Senior Service Designer in large or complex environments.
• Confident using service design tools and methods such as journey mapping, service blueprints, prototyping, and co-design workshops.
• Comfortable working hand-in-hand with researchers, translating insights into actionable design.
• Skilled at running collaborative workshops and engaging with a wide range of stakeholders.
• Able to simplify complex problems and communicate ideas clearly through both visuals and narrative.
• Experience of working in agile, multidisciplinary teams.

• 25 Days Annual Leave per annum (plus 8 Bank Holidays as standard)
• Health Insurance
• Pension Scheme
• Annual Bonus Scheme
• Annual Salary Review
• Electric Car Scheme